by888 Frequently Asked Questions
Everything you need to know about playing on by888 — from signing up and depositing via bKash or Nagad to claiming bonuses, betting on cricket, and staying safe.
Welcome to the by888 FAQ page. Whether you are a new player from Dhaka, Chittagong, or anywhere across Bangladesh, or a seasoned member looking for a quick answer, this page covers the most common questions about account setup, payments via bKash, Nagad, and Rocket, game rules, bonus terms, and responsible gaming guidelines. Browse by category or read straight through — every answer is written in plain English for clarity.
Why by888 Players Trust Our FAQ
Account & Registration
How do I create an account on by888?
Creating a by888 account takes less than two minutes — visit the by888 Login page, tap the registration option, enter your mobile number, set a secure password, and confirm your details. You must be 21 years or older and located in Bangladesh to register. Once your account is active, you can log in immediately and make your first deposit via bKash or Nagad to start playing.
What age do I need to be to play on by888?
Players must be 21 years or older to register and play on by888. This is a strict policy applied at account creation and during KYC verification. by888 takes responsible gaming seriously and will close any account found to belong to a person under 21. If you are unsure about the rules, please read our Responsible Gaming page for full details.
How do I verify my by888 account (KYC)?
KYC verification on by888 requires you to submit a valid government-issued photo ID — your National ID card (NID) is the most commonly accepted document in Bangladesh. You may also submit a passport or driving licence. Upload clear photos of the front and back of your document through your account dashboard. Verification is typically completed within 24 hours, and your withdrawal limit increases once your identity is confirmed.
I forgot my by888 password — how do I reset it?
To reset your by888 password, go to the Login page and tap 'Forgot Password'. Enter the mobile number linked to your account and you will receive a one-time verification code via SMS. Enter that code, then create a new password. The entire process takes under three minutes. If your mobile number has changed, contact by888 support with your account details and a copy of your ID to regain access.
Can I have more than one by888 account?
No, by888 strictly allows only one account per person. Duplicate accounts violate our Terms and Conditions and may result in immediate suspension of all accounts involved and forfeiture of any balances. If you accidentally created a duplicate account, contact support right away to merge or close the extra account before any penalties apply. Using a single account keeps your gaming history, bonuses, and withdrawals clean and accessible.
Deposits & Withdrawals
How long does a bKash deposit take on by888?
bKash deposits on by888 are credited instantly in almost all cases — typically within 30 seconds of your bKash payment confirmation. Open your by888 account, go to the Deposit section, select bKash, enter the amount, and follow the bKash payment flow. The minimum deposit via bKash is ৳200. If your balance does not update within five minutes, take a screenshot of your bKash transaction confirmation and contact by888 support.
What is the minimum withdrawal amount on by888?
The minimum withdrawal amount on by888 is ৳500 for mobile banking methods such as bKash, Nagad, and Rocket. Bank transfer withdrawals may have a higher minimum of ৳1,000 depending on the bank. Withdrawals are processed within 1-24 hours once your account is verified and there are no pending wagering requirements on your balance. Unverified accounts may experience longer processing times until KYC is complete.
Does by888 charge fees on deposits or withdrawals?
by888 does not charge any platform-side fees on deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, Upay) may apply their own standard transfer charges on outgoing transfers — check your provider's fee schedule for details. Bank transfer withdrawals may also incur standard bank charges depending on your bank (Dutch-Bangla Bank, BRAC Bank, Islami Bank, Sonali Bank, City Bank). by888 will never deduct a hidden fee from your withdrawal amount.
Can I deposit using Nagad or Rocket on by888?
Yes, Nagad and Rocket are both fully supported deposit and withdrawal methods on by888 alongside bKash and Upay. To deposit via Nagad, select Nagad in the deposit section, enter your Nagad number and the amount, and approve the transaction in your Nagad app. Rocket deposits follow the same flow. Processing times for both are instant for deposits and within 1-24 hours for withdrawals, consistent with other mobile banking options.
Why was my by888 withdrawal rejected?
A by888 withdrawal can be rejected for several reasons: your account is not yet KYC verified, there are active wagering requirements on a bonus balance, the withdrawal details do not match your registered payment account, or your account has a security flag pending review. Check your account notifications for the specific reason. If everything appears correct and your withdrawal is still rejected, contact by888 support with your transaction reference number for a quick resolution.
Games & Gameplay
What cricket betting markets are available on by888?
by888 offers a wide range of cricket betting markets covering BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC tournaments, and Bangladesh Tigers international fixtures. Bet types include match winner, top batsman, total runs, over/under runs per over, method of dismissal, and live in-play betting during the match. Odds are updated in real time. BPL matches are especially popular during the tournament season, with enhanced odds available on selected fixtures.
Are the slots on by888 fair and certified?
All slot games on by888 use certified RNG (Random Number Generator) technology, which guarantees that every spin outcome is completely random and not influenced by previous results or the size of your bet. Games from providers including Pragmatic Play, NetEnt, and Microgaming undergo independent third-party audits for RTP (Return to Player) accuracy. You can find the published RTP for each slot in the game information panel before you start spinning.
Can I play by888 games on my mobile phone?
Yes, by888 is fully optimised for mobile play on both Android and iOS devices. The site is built as a responsive mobile-first platform, so every game — slots, live casino tables, cricket betting, and crash games — loads smoothly in your phone browser without needing to download an app. Players in Dhaka, Sylhet, Chittagong, and across Bangladesh use by888 on their smartphones daily. A stable internet connection (4G or Wi-Fi) gives the best experience for live casino games.
What live casino games are available on by888?
by888's live casino section is powered by Evolution Gaming and Ezugi, featuring professional dealers streaming in real time. Available games include live Baccarat, Roulette, Blackjack, Dragon Tiger, Andar Bahar, Teen Patti, and game-show style titles like Crazy Time and Mega Ball. Andar Bahar and Teen Patti are particularly popular with Bangladeshi players as they draw on familiar card-game traditions. Tables run 24/7 with betting limits to suit both casual and high-stakes players.
How do I place an in-play bet on a cricket match on by888?
To place an in-play bet on by888 during a live cricket match, navigate to the Cricket section, find the live match marked with a red 'LIVE' indicator, and tap to open the betting markets. Odds update in real time ball by ball. Select the market you want (e.g., next wicket, runs in next over), enter your stake in BDT, and confirm your bet. In-play betting requires sufficient account balance; make sure your deposit is ready before the match starts to avoid missing markets.
Bonuses & Promotions
What welcome bonus does by888 offer new players?
by888 offers a welcome bonus to new players on their first deposit, giving extra balance to explore the platform before spending your own funds. The exact percentage and maximum amount of the welcome bonus may vary based on active promotions — check the Promotions section after logging in for the current offer. All welcome bonuses come with a wagering requirement that must be completed before any bonus-derived winnings can be withdrawn.
What is a wagering requirement and how does it work on by888?
A wagering requirement on by888 is the number of times you must bet the bonus amount before you can withdraw any winnings generated from that bonus. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place a total of ৳20,000 in qualifying bets before withdrawing. Slots and sports bets typically count 100% toward your rollover. Live casino games may count at a lower percentage — check the specific bonus terms for each promotion.
Do by888 free spins expire?
Yes, free spins awarded on by888 typically have an expiry period — usually between 3 and 7 days from the date they are credited to your account, depending on the promotion. Unused free spins are forfeited once they expire. Any winnings from free spins are subject to wagering requirements before they can be withdrawn. Always check the expiry date and the applicable wagering multiplier in the promotion details when you claim a free spin offer.
Can I get a reload bonus on by888 as an existing player?
Yes, by888 regularly offers reload bonuses and promotional top-ups for existing players in addition to the welcome bonus. These promotions often run around Bangladesh's major events — such as Pohela Boishakh, Eid, Durga Puja, Victory Day, BPL season, and T20 World Cup matches. Log in to your account and visit the Promotions page to see what is currently active. Subscribing to by888 notifications ensures you never miss a limited-time offer.
Why was my by888 bonus removed from my account?
by888 may remove a bonus from your account if the bonus expired before the wagering requirement was met, if a prohibited game or bet type was played while using bonus funds, if terms related to maximum bet size during bonus playwere violated, or if duplicate account activity was detected. Each bonus has specific terms and conditions — reading them before opting in avoids surprises. If you believe your bonus was removed in error, contact by888 support with your account ID and the bonus name for a manual review.
Safety & Responsible Gaming
Is by888 safe to use in Bangladesh?
by888 is a safe and reliable platform that uses 256-bit SSL encryption to protect all data transmissions and financial transactions. Player funds are held separately from operational funds to ensure they are always available for withdrawal. The platform uses fair-play certified RNG technology across all games. While online gambling regulations in Bangladesh are evolving, by888 operates with player safety as its top priority and applies responsible gaming standards including age verification and deposit controls.
How do I set a deposit limit on by888?
To set a deposit limit on by888, log in and navigate to the Responsible Gaming section of your account settings. You can set daily, weekly, or monthly deposit caps in BDT. Once a limit is active, by888 will prevent you from depositing beyond that amount within the chosen period. Lowering your limit takes effect immediately; requests to raise a limit are subject to a mandatory cooling-off period of up to 7 days, giving you time to reconsider.
What is self-exclusion and how do I apply it on by888?
Self-exclusion on by888 is a voluntary tool that temporarily or permanently blocks your access to the platform, giving you a mandatory break from gambling. To apply self-exclusion, go to Account Settings, select Responsible Gaming, and choose a self-exclusion period — options typically range from 30 days to permanent closure. During self-exclusion you cannot log in, deposit, or place bets. If you feel gambling is negatively affecting your life, self-exclusion is the fastest protective step you can take.
Does by888 enforce the 21+ age restriction?
Yes, by888 strictly enforces the 21+ age restriction at every stage of the player journey. Age is collected at registration, and KYC document verification confirms your date of birth against a government-issued ID. Any account found to belong to a person under 21 is immediately suspended and any remaining balance is returned to the payment method used. by888 also maintains safeguards to prevent minors from accessing the platform, including verification checks on withdrawal requests.
What should I do if I think my gambling is becoming a problem?
If you feel that gambling is starting to affect your finances, relationships, or mental wellbeing, take action immediately — do not wait. Start by setting a deposit limit or cooling-off period in your by888 account settings, or apply self-exclusion to block access entirely. Reach out to by888 support via the email address on this site for guidance on responsible gaming resources available in Bangladesh. You can also speak to a trusted friend or family member. Gambling should always be entertainment, not a source of stress.
Still Have Questions?
Our support team is here to help. Browse the by888 Casino to explore games, log in to your account, or read our Responsible Gaming guide for more on playing safely.